‘TEXT-TO-911’ INTRODUCED IN CITY OF WEST PALM BEACH
Can’t call 911? Now, you can text your emergency.
WEST PALM BEACH, FLA. (June 26, 2018) -- The West Palm Beach Police Department is pleased to announce that West Palm Beach residents needing emergency services are now able to text their emergency situation to the West Palm Beach Police Department 911 call center.
Beginning June 25, 2018, the deaf, hard of hearing, or speech impaired West Palm Beach residents and those individuals in situations where it is too dangerous to dial 9-1-1 for help in an emergency can “text to 911”.
“Call if you can; text if you can’t” is the slogan developed by the Federal Communications Commission (FCC). The slogan is currently being utilized by the West Palm Beach Police Department and all cities in Palm Beach County. As a reminder, calling 911 remains the most effective method to access emergency personnel.
Text-to-911 requires an active cell phone that has the capability to send text messages, which should be brief and in English. Text-to-911 does not recognize emojis, videos, photos, or slang.
If you absolutely cannot call 911 due to a medical emergency or a situation where it is not safe to place a voice call, include your address, street name, intersection, and reason you need help.
We encourage anyone with questions about text-to-911 to please contact our agency. We would be happy to provide further education on these services. The City of West Palm Beach Police Department non-emergency line is (561) 822-1900.
*Note: Prank texters can be identified and will be prosecuted.