A:There are four ways to pay a parking citation: by phone, in person or by mail.

Pay by phone:
You can pay by Visa or Mastercard by calling (561) 822-1500 or (866) 472-7275.

Pay in person/ Drop Box:
City of West Palm Beach Parking Division
500 Banyan Boulevard
West Palm Beach, FL 33401
Office hours:
Monday- Friday from 8:00 a.m. – 5:00 p.m.

Pay by mail:
City of West Palm Beach Parking Division
500 Banyan Boulevard
West Palm Beach, FL 33401

You can pay by money order (from a U.S. Bank), OR personal check (U.S. funds). Visa, Mastercard, and cash payments are only accepted on payments made in person. PLEASE DO NOT SEND CASH BY MAIL.

Pay Online
To use the City's Parking Ticket Payment System Navigate to: https://onestopshop.wpbgov.com/parking/.

To make an online payment, enter your Parking Citation Number or the Tag Number of your vehicle in the area provided below.

To search by citation number, please enter the ticket number found in the location indicated. All hand written tickets have a prefix of T. Please enter T before the number in the box below. A computer printed ticket should begin with one or two letters followed by six to nine digits. Ignore hyphens or spaces when entering the number (i.e. C200405589). Tickets are usually in our system within a day or two of being issued.

To search by license plate, please enter all letters and omit spaces and dashes when entering the number (i.e. ABC123)

A: In the event you receive a parking citation and would like to contest it, please appear in person at 500 Banyan Boulevard, West Palm Beach Monday-Friday during the hours of 8:00 a.m.-5:00 p.m., OR submit a Plea of Not Guilty and Request for Hearing Form to the City of West Palm Beach Parking Division, 500 Banyan Boulevard, West Palm Beach, FL 33401 within fourteen (14) days of ticket issuance. An appeal must be submitted on the City's form to be processed (Plea of Not Guilty and Request for Hearing Form). If the completed form is not received by the city within fourteen (14) days of issuance of the citation, an appeal will be deemed untimely and will not be processed. Please note we are closed for the major holidays. Certain violations submitted for appeal on a valid Plea of Not Guilty and Request for Hearing Form, with valid documentation, may be dismissed administratively in lieu of Court. (Plea of Not Guilty and Request for Hearing Form)

A:

1. Print clearly and complete in its entirety the Plea of Not Guilty and Request for Hearing Form.



2. If you have any questions regarding the appeals process, or how to complete the form immediately contact the City of West Palm Beach Division of Parking Administration by calling (561) 822-1500 or toll free: (866) 472-7275, or visit the Parking Division Administrative Office at 500 Banyan Blvd., West Palm Beach.



3. Explain in detail on the appropriate portion of the form why you believe the citation was issued in error and attach the original citation and any supporting documentation.



4. Check the box, if appropriate, indicating if you are the registered owner, or if you were the operator of the vehicle at the time of the violation.



5. Attach copy of the Citation you are appealing, copy of your driver's license, and any documentation to support your citation was issued in error.



6. Sign and date the form.



7. Do not pay your fine at this time if you are appealing it (you will be required to pay the court later if the citation is upheld).

YOUR PLEA OF NOT GUILTY AND REQUEST FOR HEARING FORM WILL BE RETURNED UNPROCESSED IF INCOMPLETE OR MISSING THE REQUIRED DOCUMENTATION.

NOTE: You waive the right to pay the current amount of the civil fee (parking fine) to the City of West Palm Beach when the citation is forwarded to the Palm Beach County Clerk of the Courts. If the citation is upheld, it may be subject to additional fees and costs.

A: A Plea of Not Guilty and Request for Hearing Form must be returned to the City of West Palm Beach Parking Division, 500 Banyan Boulevard, West Palm Beach, FL 33401 within fourteen (14) calendar days from the date the citation was issued. A Plea of Not Guilty and Request for Hearing Form must be received by the city within fourteen (14) days from issuance of the citation to be processed. No appeals will be processed after the 14th day. Failure to return the completed form (with all required information and attachments) to this office within the specified time limit will result in your form returned appeal being denied. Only those appeals filed correctly, and written within the time allowed will be processed. Postal delays or electronic equipment failures will not be considered a valid excuse for an untimely appeal request. Please note the City of West Palm Beach is closed for the major holidays. Please take this into consideration in submitting your form.

A: Penalties will continue to accrue until we receive a timely Plea of Not Guilty and Request for Hearing Form, or payment is made in full.

A: Failure to return the completed form to this office within the fourteen (14) days will result in your appeal request being denied.

A: If your Plea of Not Guilty and Request for Hearing Form has been fully and completely filled out and all the criteria have been met, your appeal will be forwarded by the City of West Palm Beach to the Palm Beach Clerk of Courts, Parking Violations Division. Once the citation has been forwarded to Palm Beach County Clerk of the Courts, the citation will be processed by the Clerk of Courts. Certain violations submitted for appeal on a valid Plea of Not Guilty and Request for Hearing Form, with valid documentation showing the citation was clearly issued in error, may be dismissed administratively by the City in lieu of Court.

A: Once your request for appeal has been transmitted to the Palm Beach County Clerk of Courts, all further concerns, payments, inquiries and communications regarding this citation, or a scheduled hearing must be addressed to: Sharon R. Bock, Clerk & Comptroller, Parking Violations Division, c/o Cheryl Fulton, Room 2.2300, P.O. Box 3544, West Palm Beach, Florida 33402-3544, Telephone: (561)355-6170.

A: The office of the Palm Beach County Clerk of Courts will notify you of the date and time of your hearing. You must provide the City of West Palm Beach Parking Division with your current address on the Plea of Not Guilty and Request for Hearing Form, a post office box address only is unacceptable. All notices pertaining to your parking violation notice and court appearances will be sent to the address that you provided on your Plea of Not Guilty and Request for Hearing Form.

A: Appeal on parking violations are held before the Palm Beach County Civil Traffic Infraction Hearing Officer. They are conducted in the same manner as a non-jury trial. The officer who wrote the ticket represents the City of West Palm Beach at the hearing. The Hearing Officer determines whether the alleged parking violation was committed, based upon the testimony and evidence presented at the hearing.

A: If the Hearing Officer determines that you (or someone operating your vehicle with your permission) committed the alleged parking violation, you will be deemed to have waived your right to pay the original amount indicated on the parking citation. If the parking violation is upheld, a fine of up to $100.00 plus court costs may be imposed. For disabled persons parking without a disabled parking permit a fine of up to $250.00 plus court costs may be imposed.

A: Once a hearing time is requested, payment cannot be accepted by the City of West Palm Beach Division of Parking Administration. Once your request for appeal has been transmitted to the Palm Beach County Clerk of Courts, all further concerns, payments, inquiries and communications regarding this citation, or a scheduled hearing must be addressed to: Sharon R. Bock, Clerk & Comptroller, Parking Violations Division, c/o Cheryl Fulton, Room 2.2300, P.O. Box 3544, West Palm Beach, Florida 33402-3544, Telephone: (561)355-6170.

A: Failure to appear on the Court scheduled hearing date may be regarded as a "no-show" and may result in you being adjudicated guilty, which may include a civil judgment against you plus court costs. The Hearing Officer may also apply to the County Court to issue a contempt order against you for your failure to appear at the hearing.

A: Please see the City of West Palm Beach Code of Ordinance, Chapter 86, Article IV Stopping, Standing and Parking. http://library.municode.com/index.aspx?clientId=10017&stateId=9&stateName=Florida