Employees may check-out any of the following DVD or VHS! Please contact Mike Russell, Senior Workplace Learning and Performance Partner, by calling 561-494-1009 or emailing mrussell@wpb.org
| DVD |
| Telephone Dr. Series on Customer Service |
| |
How To Deal with the Foreign Accent |
12 Minutes |
| Basic Basic Telephone Skills |
21 Minutes |
| Essential Elements of Internal Customer Service |
18 Minutes |
| The Service Mentality |
23 Minutes |
| Emotional Leakage |
9 Minutes |
| 7 Keys to a Positive Attitude |
25 Minutes |
| 4 C's of Coaching Skills |
25 Minutes |
| Welcome Guest - Treat Every Caller as a Welcome Guest |
25 Minutes |
| Determining Caller Needs |
25 Minutes |
| From Curt to Courteous |
23 Minutes |
| Irate Callers |
11 Minutes |
| 6 Cardinal Rules of Customer Service |
18 Minutes |
| Proactive Customer Service |
19 Minutes |
| That's Just Fine - Exploring Rudeness |
14 Minutes |
| 5 Forbidden Phrases |
18 Minutes |
| Give 'em the Pickle |
18 Minutes |
| |
| 2005 Sarasota Transforming Local Government Conf. |
| |
Opening Session |
| Organizational Culture Assessment |
| From Breakthrough Teamwork To Organizational Breakthrough |
| Five Regions of the Future: A Revolutionary Roadmap to the 21 Century |
| Accelerated Digital Learning Systems: The Essence of Lifelong Learning in a Knowledge Economy |
| Aligning Your Personal Gifts with the Wonderful Work of Public Service |
| Leadership Values Shift: Engaging the New Work Force |
