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Mission: To monitor vital Public Utilities systems to ensure continuous, safe services to our customers by directing urgent work to the appropriate units for attention. Phone: 822-2210.

Operations: Central Operations monitors five radio systems, Public Utilities water and sewer calls, lift station operations, Control II, and the fresh water pumps at the Waste Water Plant. Should system failures or reductions in service occur; Central Operations will contact the appropriate work group and track their progress in rectifying the problem.

When most of the City offices shut down at night, they transfer their phone calls to Central Operations so that emergencies can be addressed as soon as possible. Once again, Central Operations evaluates the urgency of the problem and calls stand-by work crews out to rectify the issue.

Emergencies, such as water main breaks, lift station failure, reduced water pressure or debris in the road, are dealt with immediately. All calls, with the exception of 911 and Fire are routed through Central Operations.

Central Operations has the capacity to track the location of City vehicles that are equipped with Geographical Positioning Systems (GPS) and the ability to tie into the City's Geographical Information System (GIS) to locate various properties within the City and the underground services that support or pass through that property.

During hurricanes or disasters, Central Operations monitors the status of the City and keeps emergency crews advised of where priority attention is required.

The five individuals who manage the Central Operations office are concerned with ensuring City systems are serving our customers, twenty four hours a day, seven days a week, 365 days a year.

This work unit is part of the Public Utilities Department, Customer Service Division.

Use the links below to find important phone numbers and information regarding your most common public utility needs.

Dispatch: 822-2210. Dispatch operates 24/7, 365 days per year. In an emergency, Dispatch personnel will notify the appropriate department of your problem. In non-emergencies situations, please refer to the number for the function listed below:
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Education: Both the Water Plant 822-2200 and the Wastewater Plant 835-7400 provide facility tours in support of education programs for local schools and colleges. You can arrange a tour by contacting the desired site two weeks in advance.
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Grease Trap Requirements: Call Public Utilities - Industrial Pre-Treatment, (822-2272) Grease and oil interceptors are required for most commercial businesses. Requirements vary widely. Please call Industrial Pretreatment Personnel for information and the requirement for your particular business. They will assist you in identifying the size or the required system and/or will come to your place of business to inspect existing equipment.    
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Grease Trap Inspection: Public Utilities - Industrial Pre-Treatment personnel, (822-2272) inspect grease and oil interceptors installed in all food service establishments, commercial and industrial sites on a regular basis. They examine the trap for proper size and functioning. They also take samples of the contents and test for Biological Oxygen Demand (BOD), Chemical Biological Oxygen Demand (CBOD), and metals in the effluent discharge. Pre-operation inspections to ensure compliance are available upon request.
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Industrial Pre-Treatment (Treatment of Waste for Discharge into the Sewer System) Call Public Utilities - Industrial Pre-Treatment Personnel at 822-2272 for information or assistance.
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Industrial Wastewater Discharge Permit: Call 822-2271, Industrial Pre-Treatment personnel will conduct an initial survey. Upon completion, written authorization from the Director of the West Palm Beach Department of Public Utilities will be granted to discharge industrial wastewater to the sanitary sewer system. Certain conditions and/or restrictions apply to such discharge.
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Infrastructure: Please see "Graphic Information System" this site for information on City of West Palm Beach. Palm Beach County infrastructure information may be obtained from the County at http://www.co.palm-beach.fl.us/.
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Mayor's Response Team: Mayor Frankel has established an on-call team to quickly respond to the needs of citizens and guest who call in with requests for assistance, complaints, or informational needs. The MAYOR'S RESPONSE TEAM ("MRT") 822-1402 is available from 8 a.m. to 5 p.m. , Monday through Friday. (The answering machine will record your concerns during non-business hours).

MRT responds to citizen requests and concerns for assistance, relays requests to the Mayor, and provides information to callers.

If you have a question or a problem with a specific department, please try to resolve your issue with that Department or Division. If you need additional assistance, call MRT for help. The MRT Specialist is trained to assist you quickly and courteously and to help you get the answers you need from your West Palm Beach City Government
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Odor Control: Offensive odors encountered? Call Dispatch 837 - 4011 or the East Central Region Wastewater Reclamation Facility 835-7400. Odor control devices are installed on the larger sanitary sewer lift stations and at the Wastewater Reclamation Facility. If the odor persists, call the above numbers to report the problem. If the odor is emanating from the Solid Waste Authority, you must notify County personnel, 7501 North Jog Road , West Palm Beach , FL   33412 Phone: 640-4000 
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Wastewater Service: (Customer Service 822-1300) - There is a fee for the disposal of wastewater. Wastewater is liquid and water-carried industrial wastes and sewage from residential dwellings, commercial buildings, industrial and manufacturing facilities and institutions, treated or untreated, which are collected and treated by the East Central Regional Water Reclamation Facility. Disposal charges appear on your water bill.
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Water Bill: Call Public Utilities, Customer Service at 822-1300. Your utility bill includes charges for Water, Wastewater, Stormwater, Sanitation, and Recycling services. You may pay your utility bill via the telephone at 561-822-1300, online by clicking here, by mail to: City of West Palm Beach, P.O. Box 30000, Tampa FL, 33630-3000 or in person at City Hall, 200, 2nd Street, West Palm Beach. Business hours are 8 A.M. to 5 P.M. Monday through Friday.
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Water Pressure: 822-2210. The West Palm Beach Water Plant strives to maintain an average of 75 pounds of pressure in the City water mains. Residential pressure may be less, based on simultaneous usage in a given community. Should you find your water pressure dropping off significantly, call Dispatch.
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Water Quality Inquires: (Taste - Color - Odor, etc.) Call Public Utilities, Water Plant Laboratory 822-2210. Should you experience diminished quality in your water supply, call the laboratory. Many problems can be eliminated with a simple water heater or home system flush. Should there be other problems, Laboratory personnel will take a water sample at your home and test its content. You will then be advised of the outcome and actions the City is taking or that you should take to rectify the problem.
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Water Quality Report: Call Public Utilities, Water Plant Laboratory 822-2271. Each year, in the month of June, the Water Plant Laboratory produces a report on the quality of City water for the preceding year. Copies of that report are mailed to each water metered address. If you require an additional copy, please call 822-2271. Current and past reports are available on the City portion of this web page. See "Water Quality Reports".
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Water Service Connection or Termination: Call Public Utilities, Customer Service at 822-1300. A deposit is required for the initial service.
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Water Treatment Plant Updates

Laboratory Service Updates
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