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FAQS

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  • Paperless e-Billing

    • Why is the City of West Palm Beach offering paperless billing?

    • How do I sign up for paperless billing?

    • Does the City of West palm Beach charge for paperless billing?

    • My email address has changed, how can I get my billing notifications at my new email address?

    • I have forgotten my username and/or password. What should I do?

    • Why should I go paperless?

    • I just signed up for paperless billing… What happens next?

    • Can I still sign up for auto-pay?

    • How will I receive shut off notices?

  • Utility Billing & Payments

    • What services are currently billed on a monthly basis to active accounts?

    • Are all customers required to pay a deposit?

    • When will I get my utility deposit back?

    • When is my utility payment due?

    • How can I pay my utility bill?

    • Can I set up Auto Payments?

    • When my water is turned off, why do I have to pay the total bill before the current charges are due?

    • Is there a charge to re-read a meter?

    • If I have an emergency after normal working hours what do I do?

    • How can I change the name on my account?

    • What is the City’s responsibility regarding repairing leaks at the water meter?

    • Did you receive a high water bill due to a water leak that was repaired by a certified plumber?