Annual Required Disinfection Process

Dear Valued Customers of West Palm Beach Public Utilities, We are reaching out to remind you about an important temporary change to our water disinfection process. We will be using chlorine as our primary water disinfectant through Monday, July 26, 2026. This 21-day annual switch from chloramine to chlorine is required to ensure we provide you with safe, high-quality drinking water, particularly during the warmer months. Additionally, you may observe our utility teams opening fire hydrants as part of our efforts to enhance water flow and quality and to test hydrant operations. You might notice a slight chlorine odor during this period, but rest assured, it is completely safe. To help reduce the smell, we recommend storing drinking water in an open container for a few hours. This follows the guidelines set by the Florida Department of Environmental Protection (FDEP). If you use home dialysis machines, maintain tropical fish tanks, or operate facilities that handle fish and shellfish, we strongly encourage you to seek professional advice on how to effectively remove chlorine from tap water. For any questions regarding this temporary change, please do not hesitate to contact the City of West Palm Beach Public Utilities Department at (561) 822-2210. You can also find further information on the Florida Department of Environmental Protection’s website at www.floridadep.gov by searching for “Requirements for Community Public Drinking Water Systems.” Thank you for your understanding and support as we continue to prioritize the quality of your water.