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Community Services Report | August 2026
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Outreach & Engagement
Through its Housing and Community Development (HCD) Department’s Community Services Team, the City of West Palm Beach continues it's efforts to enhance the quality of life for residents by developing housing, social, and economic opportunities. In collaboration with multiple social service providers, City staff work to connect individuals with the resources and support needed to achieve stability and self-sufficiency.
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Meet Mr. George
Meet Anthony George, born and raised in West Palm Beach Anthony spent much of his life working in physically demanding jobs, including construction, general labor, and cooking. After suffering a severe stroke, he became disabled and could no longer rely on the work he once did. For a time, his family and friends helped him remain housed, but by 2021—amid growing financial strain for everyone—those supports ran out.
With limited SSDI income and a background that made housing access more challenging, Anthony began experiencing unsheltered homelessness.
Determined to move forward, Anthony actively sought assistance. Beginning in 2022, he connected regularly with the City’s Homeless Outreach Team and multiple community partners to stabilize his health, begin medication management, and enter shelter programs whenever possible. Over the years, he engaged in peer support, behavioral health services, medical care, and daily assistance from organizations including St. Ann Place, The Salvation Army’s Respite Program, Integrated Healthcare Services, and the Lewis Center.
Like many individuals experiencing chronic homelessness, Anthony’s journey included setbacks and required extraordinary patience, coordination, and persistence. The City’s Community Services team stayed by his side throughout the process—helping him apply for every available housing and support program, maintaining updated documentation year after year, and ensuring he never fell out of contact even when progress was slow.
In 2026, Anthony entered the Lewis Center for the final time. On August 13, 2026, after years of determination and teamwork, Anthony and the outreach team achieved the outcome he had been working toward: he moved into Permanent Supportive Housing. Today, he has a safe, stable home with wrap‑around support services designed to help him maintain long‑term housing success.
Anthony shared deep gratitude for every provider, outreach worker, and partner who supported him throughout his journey. His story is a powerful reminder that overcoming homelessness often requires multiple interventions, consistent engagement, and the belief that every person deserves a chance at stability.
Now, Anthony is settling into his new apartment and beginning a fresh, hopeful chapter in the city where he grew up.
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Services Rendered in West Palm Beach
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601 total services were rendered citywide to 191 individuals experiencing or at imminent risk of homelessness. The figures below highlight the Community Services Team's efforts and impacts:
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376
ENGAGEMENTS OCCURRED throughout the City parks, neighborhoods, targeted, and reported locations to offer homeless services.
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42
Chronically homeless from WPB were SUCCESSFULLY HOUSED or SHELTERED through community partnerships.
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22
Individuals received referrals and access to MENTAL HEALTH and SUBSTANCE USE SERVICES.
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1
Chronically homeless utilized our Homeward Bound Program.
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137
Support Services provided including homeless prevention, financial assistance, bus passes, hygiene kits, documentation procurement and more.
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23
Individual SERVICE REFUSALS.
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Out of 601 services provided citywide, 161 were delivered exclusively in the Downtown area to 38 individuals experiencing homelessness.
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116
ENGAGEMENTS OCCURRED in the Downtown city limits of West Palm Beach.
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6
Chronically homeless from the Downtown area were SUCCESSFULLY HOUSED or SHELTERED through community partnerships.
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8
Individuals received referrals and access to MENTAL HEALTH and SUBSTANCE USE SERVICES.
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1
Chronically homeless in the Downtown area utilized our Homeward Bound Program.
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14
Support Services provided including homeless prevention, financial assistance, bus passes, hygiene kits, documentation procurement and more...
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16
Individual SERVICE REFUSALS occurred Downtown
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38
BUSINESSES CONTACTED through targeted outreach, including 21 in the Downtown area.
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327
WALK-IN’S SERVED at the Eva W. Mack Community Hub.
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