West Palm Move Frequently Asked Questions

The service is part of the City's broader effort to manage congestion and give residents, employees and visitors convenient alternatives for making short trips without needing to drive and park for every trip.

Yes. RideWPB ended May 31, 2026. West Palm Move is a new City mobility service with expanded features and a new operating model.

No. West Palm Move is a new City mobility service and is separate from previous trolley operations.

The City is preparing for launch. The official launch date and additional service information will be announced as implementation is finalized.

Several operational elements must be completed before passenger service begins, including vehicles, technology, driver requirements and other launch preparations. The City will announce the date once it is finalized. We are aiming for late August.

The latest information is available on the City's official West Palm Move webpage.

West Palm Move will serve the designated service area within West Palm Beach. Customers should refer to the service map on the City's webpage for the most current boundaries and route information. Generally speaking, all locations east of I-95 have access to The Move.

Yes. West Palm Move will include fixed-route service as well as on-demand service.

Instead of following a fixed route, on-demand service allows customers to request a ride within the designated service area. The system will connect riders with an available vehicle and appropriate pickup and drop-off locations.

Not necessarily. West Palm Move is a shared public mobility service, not a private taxi or traditional door-to-door rideshare service. Depending on the trip, customers may be directed to a nearby pickup location or virtual stop.

A virtual stop is a designated pickup or drop-off location for on-demand trips. Using designated locations helps vehicles load passengers safely and efficiently without unnecessarily blocking travel lanes or contributing to congestion.

Fixed-route rides will cost $1 per ride and on-demand rides will cost $2 per ride.

The fares are intentionally low while recognizing that the service has an operating cost. The City's goal is to provide an affordable transportation option while managing the service responsibly and efficiently. Our past data indicated without a fare, users were quick to cancel, causing significant wait times.

Not at launch. The City intends to evaluate monthly passes, bundled fares and other fare options after West Palm Move begins operating and we have an opportunity to better understand how customers are using the service.

The City has not committed to a specific pass program, price or implementation date. Any future fare options will be communicated publicly once they are developed and approved.

West Palm Move will offer technology that allows customers to access the on-demand service. Additional instructions on how to request and pay for rides will be provided before launch.

The City recognizes that not every customer uses a smartphone. A phone number to call the service will be provided as launch details are finalized.

West Palm Move is being designed with specific performance standards for on-demand service. The service provider's performance targets include assigning an on-demand trip to a vehicle within 45 seconds and a passenger wait time of 15 minutes or less.

Actual wait times may vary based on demand, traffic, weather, road closures and other operating conditions. The City will monitor service performance against these standards as part of its ongoing oversight of West Palm Move.

The fixed-route service is being designed to provide frequent and predictable service, with a target of 10-minute or better frequency. Actual travel and arrival times may be affected by traffic and other operating conditions.

No. West Palm Move is an on-demand service, and rides cannot be scheduled or reserved in advance. This approach helps ensure the system can meet its performance standards, including short wait times and efficient vehicle assignment.

Yes. Accessibility is being incorporated into the service and vehicle planning.

The City is reviewing proposed City-owned stops for ADA accessibility as part of launch preparation. The review also considers traffic operations and surrounding land uses.

The service is being designed to serve the community, including families. Specific rider requirements and policies will be published before launch.

Children may ride without an adult but there will be policies established to support the safe and efficient transport of minors.

West Palm Move vehicles will be clearly branded so customers can identify the service. The City and its service provider are finalizing vehicle designs as part of launch preparation. The vehicle concepts are on our website.

The fleet is being developed with the City's mobility and sustainability objectives in mind and are fully electric.

West Palm Move is a transportation investment intended to help manage congestion, improve access to destinations and provide another option for moving around West Palm Beach without requiring every trip to be made in a private vehicle. The service is funded through a combination of developer contributions, mobility fees, the Community Redevelopment Agency and parking fees.

West Palm Beach already has demonstrated demand for local mobility service, as demonstrated by the stopgap RideWPB service. West Palm Move is designed to improve that transportation option with more predictable, accessible and customer-focused service.

There is no single solution to congestion. West Palm Move is one component of the City's broader mobility strategy. Providing convenient alternatives to driving can help the City move more people without relying exclusively on additional vehicle trips and parking.

The service is being designed to manage pickups and drop-offs carefully. The City is identifying appropriate stop locations and considering traffic conditions and adjacent land uses as part of implementation. Given the high level of service and coverage area, some people may be able to get rid of one of their cars in a multiple person household.